Manage and scale with ease
Advantages of Dialogflow
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Support rich, intuitive customer conversations, powered by Google's leading AI
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One comprehensive development platform for chatbots and voicebots
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Join a community of over 1.5 million developers building with Dialogflow
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Achieve exceptional CSAT with Dialogflow, part of Contact Center AI solution
Lifelike conversational AI with state-of-the-art virtual agents
Key features for Dialogflow CX
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Visual flow builder: quickly see, understand, edit, and share work with interactive flow visualizations.
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Omnichannel integration: build once, deploy across your contact center and digital channels.
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Advanced AI: take advantage of best machine learning models developed by Google Research.
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State-based models: switch between topics and manage complex flows with ease.
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End-to-end management: take care of all your agent management needs inside Dialogflow.
Use case
Voicebots for customer service
Give customers 24/7 access to immediate conversational self-service, with seamless handoffs to human agents for more complex issues by building virtual agents and interactive voice response (IVR) that can perform tasks such as scheduling appointments, answering common questions, or assisting a customer with simple requests.
Use case
Chatbots for B2C conversations
Connect with your customers on their preferred platform, at any time, from anywhere in the world. Whether your customers want to ask common questions or access specific information, text virtual agents offer an instant and satisfying experience for customers who want quick and accurate responses.
